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How to implement "expected-wait-time" messages in Cisco IPCC Express???

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Re:How to implement "expected-wait-time" messages in Cisco IPCC Express???

Postby Guest » Fri Jan 08, 2010 4:46 pm


Really you can use the same script as IPCC Express except that instead of using the "Get Reporting Statistics" step, you can stuff the ExpectedWaitTime into a Peripheral Variable and then use "Get ICM Data" step to grab that info.  After that the same scripting will apply in the IVR.

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Re: How to implement "expected-wait-time" messages in Cisco

Postby goresci » Sun Aug 11, 2013 6:05 am

Hi, is the script and prompts still available to view as i'm trying to implement EWT as well?
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