Cisco CallManager, Cisco CallManager Express and IP Video
Hello,I'm getting error  user logged in elsewhereuser EM profile is logged in another phone and we are unable to logged out because I get error  beacuse I didn't set the logout profile on the phone.How can I force log out an specific user profile?Thank you!Luisa Colmenares
As stated above, go to devices>phones and enter the MAC address of the phone you want to log the user out from and scroll down to the extension mobility tick box and just below you will see an option to forcibly log them out.Also, try setting the EM options to auto log out instead, it will save a lot of headaches for you.
One option you could do is set it up so that they can be logged in to multiple phones if they so choose. You would do that by going to service parameters, select your server, the in the drop down box select Cisco Extension Mobility. Set the option "Multiple Login Behavior" to "Multiple Logins Allowed" and though they're logged in elsewhere, they can log in at that phone as well. If this helps, please rate.
Thank you very much!I cannot logout the profile from that phone, I get the following error:"Error occurred while retrieving information from database. No LOGOUT device profile"The problem is that the device profile exists, so I don't know what to do...Thank you!