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CCM 4.1 Hunt groups, login possible for users to the huntgroup?

Cisco CallManager, Cisco CallManager Express and IP Video

CCM 4.1 Hunt groups, login possible for users to the huntgroup?

Postby Guest » Sun Jan 24, 2010 8:36 am


I've implemented a hunt list and when the user wants to go away from phone I dont want this phone to ring. Does it possible for that person  to leave this hunt group or logout that hunt group when he wants? Does it possible with DND? Also the DND button is not working. I added to softkey  template but when the user hits that button it says: This is not active... Why is that happens?

thx

Guest
 

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Re:CCM 4.1 Hunt groups, login possible for users to the huntgroup?

Postby Guest » Sun Jan 24, 2010 9:09 am


Hi Okan,

Sadly this feature is only available CCM 4.2 and CCM 6.0 with the Login/Logout of Hunt Groups feature. This is not available in CCM 4.1.3 or 5.x. Have a look;

Log Out of Hunt Groups

The Log Out of Hunt Groups feature allows phone users to log their phones out from receiving calls that get routed to directory numbers that belong to line groups to which the phone lines are associated. Regardless of the phone status, the phone rings normally for incoming calls that are not calls to the line group(s) that are associated with the phone. The phone provides a visual status of the login state, so the user can determine by looking at the phone whether they are logged in to their line group(s).

The Log Out of Hunt Groups feature also comprises the following components:

The HLog softkey allows a phone user to log a phone out of all line groups to which the phone directory numbers belong. Configure the HLog softkey in the Softkey Layout Configuration window. When the user presses the HLog softkey, the phone screen displays "Logged out of Hunt Group." When the user presses the HLog softkey again to log back in and receive hunt group calls, the "Logged out of Hunt Group" notification on the phone screen clears.

The Hunt Group Logoff Notification service parameter in the Clusterwide Parameters (Device - Phone) section of the Service Parameters Configuration window for the Cisco CallManager service must be configured to enable this feature.

The Log Out of Hunt Groups feature, which is device-based, operates differently for non-shared lines and for shared lines.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_note09186a00805f1470.html#wp2440103

In the CCM 4.1.x and 5.x trains there is really not an equivilant feature. The best you can do is probably using AC Hunt :(

Hope this helps a little!

Rob

Guest
 

Re: CCM 4.1 Hunt groups, login possible for users to the hun

Postby cigaltelecom » Mon Jun 23, 2014 3:57 am

Hi There
I have almost similar issue using CUCM 8.6

I have couple of users when they log out off their phones , the phones are still ringing

is there any way of the phones not to ring after user logs out ? please advise and how to un-tick the hunt group logout notification service prameter in cucm

thanks
Cigal
cigaltelecom
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