What did verisign send you ? I am having the same issue. I have enrolled new ssl certificate and it is awaiting to be installed but when I install the certificate sent to me from verisign it says incomplete chain.
the problem was that verisign did not sent me a root certificate. They always sent me ssl certificates. I could install the ssl certificate also as root certificate - the VPN3000 did not informs me with a error message. But it did not work.
So the solution was that verisign sent me a root certificate and then a ssl certificate. So I installed the root certificate and afterwards the ssl certificate.
Now it works without any problems !
You have to talk to a technical person and tell him you need also a special root certificate. I think that some persons at verisign do not know anything about different certificates ;-(
Goot luck !
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